You signed with a new web design company. The last one burned you. Maybe they ghosted after launch, maybe they broke something and pretended it didn’t happen, maybe they just stopped caring and you could feel it. Whatever it was — you’re here now, and you’re watching.
Watching every page. Checking the mobile, the tablet, the desktop. Reading every word. Waiting for the first thing to go wrong so you can find out if this time is any different. And what happens if Yeet Websites lets you down too?
We completely get it.
And if you’re wondering what to do when a web designer messes up — the answer isn’t a checklist. It’s watching what happens next. And if we disagree about anything, don’t worry, we got this. We’ll hear you out and if you’re right, you’re right. If we’re right, we’ll let you know in a respectful way.
The Ones Who’ve Been Burned Get Extra
The worst thing that can happen as a web designer is not understanding that frame of reference. A client who’s been screwed over before isn’t just hiring a company — they’re testing one. Every deliverable is a question: are you going to do what you said you’d do? Because nothing’s worse than a stalled project or expectations NOT met.
We know that. And for those clients — the ones who’ve been taken advantage of, the ones who just got burned — we give them extra special care. Triple pass. Quadruple pass. Whatever it takes to get them to a place where they can start to trust people again.
Occasionally, things do happen. We drop the ball. It would be dishonest to say we spend double the time on every single client. We don’t. It’s not necessary. We don’t make that many mistakes. But anyone who’s heard some of these stories — these poor people that just got taken advantage of — understands why the extra care is warranted. In this world, most people are after the buck. They don’t care who they hurt. So giving someone extra for the same amount of pay in that beginning, so they can feel comfortable, so they can finally feel good about their situation — that’s just how it should work.
And sometimes that watchful mode includes the exit question. What happens if I walk away? Sure. And we explain it. We have no contracts. If they have a subscription, they’d need to get a new website. If they have the ownership, they can take it with them. Either way — freedom to leave whenever they want. We set things up so clients have the most freedom possible under the constraints of the fact that we have to run a business and operate profitably.
Five Minutes — Start to Finish
Third week of March 2026. For the first time in my career, I saw a website go completely down. Logged into the back end — no pages, nothing. The database collapsed, broke, and it looked like it got hacked.
I logged in, repaired the tables, and instantly the site came back up. The site was down for maybe five minutes once I diagnosed the problem.
We let the client know. Hey — back up, done.
You could tell it was like — what, damn, that was fast.
That’s how you handle it start to finish. All hands on deck, get this thing done — not “oh, we’ll get around to it in the next 24 to 48 hours.” That’s not how we do things. When something breaks, I feel personally responsible — and I am personally responsible. The client’s business is actively running on something we built. The job is to not panic and to get the work done as accurately and efficiently as possible. The team has been here countless times. The moment feels like a little pressure — but we’ve been here before.
We’re the Mechanic
It’s kind of like when your car breaks and you have to go to the mechanic. You don’t suddenly say the car is garbage. No — you get it fixed. We’re the mechanic. And instead of it being at the shop all day, it’s up on the lift and down and you’re out the door in five minutes. And we don’t upsell, ever. If you need it, you need it. If you don’t, you don’t.
So if a business owner reads this and they want to know one thing — when your web company messes up, what happens next?
We take care of it.
Some things don’t take five minutes. Some things take longer. Some things could take a day, and that sucks. But know that we are on it and we’re getting it done. And if you’re calling on a checkup and you think it’s been longer — we’re not gonna dodge your phone call.
Those hard conversations are what we excel at.
That’s what Yeetish means in practice — not that we’re perfect, but that when we’re not, you’re the first person who knows and the last person left wondering.
Brené Brown, the researcher who spent over two decades studying what makes people trust each other, described what accountability looks like in any relationship where trust matters:
“I can only trust you if, when you make a mistake, you are willing to own it, apologize for it, and make amends. I can only trust you if when I make a mistake, I am allowed to own it, apologize, and make amends. No accountability? No trust.”
— Brené Brown, “The Anatomy of Trust.” Source: jamesclear.com
You came in watching for the first mistake. That’s fair. We’d do the same thing. There’s nothing wrong with watching your back, checking each lane around you and determining if you’re in the right spot. Trust but verify. That’s the game.
Yeetish Questions
What if my website goes down and I can’t reach anyone?
That doesn’t happen here. When something breaks, we’re already on it — usually before the client even notices. And if you do reach out first, you’re getting a real person, not a ticket number. The database collapse we dealt with in March 2026 was resolved in five minutes. That’s the standard, not the exception.
How do I know a web design company will own their mistakes instead of making excuses?
You listen to what they say when something goes wrong — not what they promise when everything’s fine. A company that dodges your call when things get hard will dodge it every time. We take the call, we tell you what happened, and we tell you what we’re doing about it. Those hard conversations are what we excel at.